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Frequently Asked Questions
We offer custom made jewelry. Contact us for more information on personalized design options.
We offer a special service: the creation of unique, tailor-made jewelry that perfectly reflects your personality.
Please contact us personally: Contact form.
Our jewelry is made from high-quality materials such as 14k and 18k recycled gold as well as carefully selected laboratory diamonds, moissanite and laboratory gemstones.
It is important to clean and care for jewelry regularly. Learn more about care instructions.
We accept various payment methods such as credit cards, PayPal and other secure online payment services. During the ordering process you can select your preferred payment method.
After shipment, you will receive a confirmation email with a tracking link. You can use this link to check the current status of your delivery.
We offer a return policy, please read our return policy on the website for information regarding returns or exchanges.
Yes, we offer international shipping. Availability of shipping to specific countries may vary. Please check our shipping policies for more information: Shipping & Delivery.
You can contact our customer service by email at mail@vonruwen.com or conveniently via our contact form .
We are happy to answer your questions or offer support.