Return & Exchange Policy
At VON RUWEN we want to make sure you are happy with your purchase. If you are not completely satisfied with an item, you have the option to return or exchange it.
Return conditions:
- Items must be in their original condition, unworn and undamaged.
- The return request must be made within 14 days of receiving the item.
- Returns without prior authorization cannot be accepted.
Return Procedure: To request a return or exchange, please contact our customer support team and we will assist you with the return or exchange instructions.
Exceptions: Certain items, such as personalized or custom-made jewelry, may not be eligible for return or exchange. Please contact us for more information on specific product exceptions.
Refund & Exchange: After receiving and inspecting the returned item, we will offer a refund of the purchase price or an exchange for another product.
Further information: If you have any questions or would like detailed information about return and exchange conditions, please do not hesitate to contact us. Contact us at kontakt@vonruwen.de or read our general terms and conditions.
Custom-made jewelry creations: Custom-made jewelry creations cannot be exchanged or returned.